Policies

Terms & Conditions:
Welcome to Carolina Lanterns and Lighting. If you wish to purchase from our on-line catalog, you accept these conditions. Please read them carefully. Carolina Lanterns and Lighting reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you please read them carefully before you use this website.

Warranties:
All products sold by Carolina Lanterns and Lighting are covered by the manufacturer’s warranty. If you have purchased a product from us and find it to be defective, please contact Customer Support at (843) 881-4170 for assistance in processing your claim. We will in no uncertain terms or conditions be held liable for installation fees of any kind.

Defective Products:
If within (14) days of receiving your order, any product proves to be defective, contact us immediately. Do Not Ship the product back without contacting us first for an (RGA) # and return instructions. After we receive the defective merchandise, we will test it, if need be, and we will ship back to you (at our expense) a non–defective replacement product.

Delivery:
Orders take approximately 2 to 3 weeks for delivery depending on availability. Occasionally production schedules change and a product will be temporarily out of stock. This can cause delays. Backorders are beyond our control. Please contact us at (843) 881-4170 for status on your order.

Shipping Damage:
If the packaging appears to be damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper’s proof-of delivery slip, you include a note stating the package is or appears to be damaged. If you do accept a damaged shipment, please inform us and the carrier (ups, fedex, ect.,) immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier yourself.

Returns:
HOLD ONTO THE ORIGINAL BOXES AND PACKAGING. We will only accept a return if a Return Goods Authorization number (RGA) has been issued and the product is returned in the original manufacturer’s packaging. Products may be returned within 14 days of receiving them. The products must be brand new (never used or installed) and in perfect condition with all of the manufacturer’s packaging intact. In order to keep our prices at their lowest, we charge a 25% restocking fee. Your original shipping and processing charges will not be refunded, if applicable. Orders returned after 14 days or without an RGA # may not be accepted and could incur a 50% re-stocking fee.

Sales / Custom / Discontinued Items:
Product marked “Final Sale”, Custom Items and Discontinued Items will not be accepted as return merchandise.

Ship returns and exchanges to:
Carolina Lanterns and Lighting
1196 Russell Drive
Mount Pleasant, SC 29464