Ask Jan

Frequently Asked Questions

What are your lights made from?

Each lantern is custom-made with the finest copper.

What fuels do your lanterns use?

All of our lanterns can be equipped to use electric, natural gas or liquid propane (LP).

How long will it take to custom build my lantern?

Most lanterns can be produced in 6-8 weeks or less.

What is your policy on returns or exchanges?

We want you to be happy with your purchase, but understand there may be instances when a return or exchange is desired. Our Terms and Conditions describe important policies regarding ordering, returns and exchanges, and what to do if any damage occurs during shipment. We actually require that our customers read these policies before ordering to avoid any confusion.

What mounting options do you offer?

Most of our lanterns can be mounted on the wall, post or hung. We can also offer mountings such as a wall arm bracket, yoke, etc. Please call our sales staff for a complete list of options available with our lanterns.

Why do I need a yoke with a hanging gas lantern?

Hanging a gas lantern within a yoke keeps the lantern from swinging freely, which can weaken the gas line and possibly cause a rupture. We offer a variety of yoke styles you may choose from.

Will you ship your lanterns to me?

We will ship your lanterns right to your front door or business.

Why is solid copper top recommended for lanterns that use liquid propane (LP)?

We recommend solid copper top panels for all lanterns equipped with LP as fuel. Because LP emits a high carbon residue when burned in lighting applications, it will likely soot the inside top of the lantern, which would darken and reduce the translucency of glass top panels.

Are your lanterns UL or CSA approved?

Yes, most of our lanterns are either UL or CSA approved. Please call one of our friendly sales staff in order to determine which are approved by UL and which are approved by CSA.

What are BTUs that lanterns burn when operating?

The lanterns burn at an average rate of 2,375 BTUs. Some of our lanterns will burn as high as 3,500 BTUs.

What is the gas pressure required in the gas line in order to run a gas light?

The gas line pressure needs to be, at an absolute minimum, 7 inches of water column pressure. We recommend that you use between 10-12 inches of water column pressure.

What kind of clearance if required for installing a gas lantern?

The minimum top clearance, from the chimney, should be no less than twelve (12) inches from any combustible surface. The clearance from any side should be no less than six (6) inches from any combustible surface.

What size gas line fitting is needed for the actual installation of a gas lantern?

You will need to use a standard ¼ inch copper flared line and flared fitting.

How do I install a post for a post mount lantern?

Dig a hole in the ground that is approximately eight (8) inches wide and twenty-four (24) inches deep. Set the bottom of the post in the center of the hole. Pour concrete around the post to just below the level of the gas line access hole. Proper fitting for underground gas line will be a ¼ inch gas line though the post.

What is the most efficient burner valve position?

Position the valve arm half way between fully open and fully closed. This positioning will result in your lantern burning an average rate of 1,250 and 1,700 BTUs.

What is a bat wing flame?

A bat wing flame is one that gives the appearance of a split flame being omitted from the gas light. To achieve this look turn the valve so that it is fully open when burning.

What gauge of copper do you use when making my lanterns?

We use 24-ounce copper on most lanterns. We will, although, use thicknesses that vary from 16 ounces to 32 ounces for some lanterns and accessories, as required.

How does electronic ignition work?

The electronic igniters work just like a light switch for your gas lantern. The igniters work off if a standard 120v (house) current line. You, however, must supply a 24v transformer (such as a standard doorbell transformer) in order to reduce the house current before it is sent to the lantern. A properly installed electronic ignition will work like a regular light switch. While off, the igniter regulates and stops the flow of gas at the base of the lantern unit. While on, the gas supply will flow through the lantern unit, two electrodes in the lantern will arc, ignite the gas and then you will have flame. If the gas does not ignite on the initial attempt the igniter will attempt to reignite four times. The igniter will continue to cycle until the gas ignites.

 

 

website developed by metatation.com